1. General Information
What is EchoCare?
EchoCare is a secure, easy-to-use medication tracker and reminder app designed to help you stay on top of your health. You can organise your medications, set custom reminders, track your dose history, log health metrics, and send an “I Am OK” signal to your family — all in one place.
Is EchoCare a medical provider?
No. EchoCare is a digital management tool. We do not provide medical advice, diagnosis, or treatment. Always consult with a healthcare professional before starting or changing a medication regimen.
2. Managing Your Medications
How do I add a new medication?
Tap the “+” icon on your home screen. A simple 3-step wizard will guide you through entering the medication name, dosage, schedule, and supply count. You can also use the AI scanner to scan your medication label and fill the details automatically.
Can I track vitamins and supplements?
Absolutely. EchoCare can be used to track any recurring health intake — including prescription medications, over-the-counter pills, vitamins, and supplements.
What happens if I miss a dose?
EchoCare will send you a reminder notification at your scheduled time. If a dose is not acted on within 2 hours, it will automatically be marked as “Missed” in your history, helping you track your adherence patterns over time.
Can I track medications I take only when needed?
Yes. When adding a medication, select “As Needed” as the frequency. No reminders will be scheduled — you simply log it manually when you take it.
How does supply tracking work?
When you add a medication, you can enter your current supply count. Every time you tap Take, EchoCare reduces the count by one. When your supply runs low, you’ll see a warning so you know it’s time to refill.
I deleted a medication by mistake — can I get it back?
Yes. When you delete a medication, you’ll see an “Undo” option for 30 seconds right after. Just tap it before it disappears and your medication will be restored. After that window closes, the medication is removed from your active list, but your dose history for it is always kept safe.
3. Privacy & Account Security
Where is my data stored?
Your data is encrypted and stored securely using Supabase, a trusted cloud database provider. We use industry-standard SSL/TLS encryption to protect your health information during transit and at rest.
How do I log back in if I get a new phone?
EchoCare uses email and password login, with Google Sign-In also available. You can also use the Forgot Password option, which sends a 6-digit One-Time Password (OTP) to your email to verify your identity and reset your password securely.
Do you sell my data?
No. Your privacy is our priority. EchoCare does not sell or share your personal health data with third-party advertisers or data brokers.
Does EchoCare use my camera?
The camera is only used when you choose to scan a medication label using the AI scanner feature. Photos are processed securely via OpenAI. The extracted medication information is saved to your account so your medication details are pre-filled accurately. Your data is never used for advertising or shared with third parties.
I signed up but never confirmed my email — now my password isn’t working
If you signed up more than once with the same email before confirming it, your account only remembers the password from your very first signup attempt. Use that one, or tap “Forgot Password” to reset it.
I didn’t get my confirmation email
Check your spam or junk folder first — confirmation emails sometimes land there. If it’s still not showing up after a few minutes, try signing up again or contact us for help.
How do I delete my account?
Go to Settings → Account → Delete Account. Your account enters a 30-day grace period, during which you can log back in to cancel the deletion and keep everything as it was. After 30 days, your account and data are permanently removed.
For more details, please visit Delete your Echocare account page.
4. Subscriptions & Premium
What is EchoCare’s free tier?
EchoCare is free to use and includes:
- Add and manage your medications
- Medication and appointment reminders
- 7 days of dose history
- Health tracker
- I Am OK button
- 3 AI medication label scans per month
Will I be charged for the I Am OK button?
The I Am OK button sends a text message using your phone’s own SMS app, so standard text messaging charges from your mobile carrier may apply, just like sending any other text. EchoCare itself doesn’t charge you to use this feature.
5. Reminders & Notifications
I’m not receiving notifications. What should I do?
Please check the following:
- Ensure notifications are enabled for EchoCare in your Phone Settings
- Disable “Battery Optimisation” for EchoCare — some Android phones silence apps to save power
- Make sure your phone is not in “Do Not Disturb” mode during your scheduled dose times
- Open the EchoCare app at least once a day — this allows the app to reschedule your upcoming reminders
Why did my notification not disappear after I took my medication?
Once you tap Take or Skip inside the app, EchoCare cancels the notification from your panel automatically. If you acted on the dose from outside the app, open EchoCare and it will update your notification panel on the next refresh.
The app shows a different time than I expected for my medication
Your medication times are based on the time zone saved in your profile, not necessarily your phone’s current time zone. You can check or update this under Settings → Preferences → Time Zone.
Why does it say my phone’s time zone is different?
If you’re travelling or your phone’s time zone doesn’t match the one saved in your EchoCare profile, we’ll show a banner to let you know. Your medication reminders will keep following your profile time zone until you manually update it in Settings — this keeps your schedule consistent even while you’re away.
6. I Am OK Button
What is the I Am OK button?
The I Am OK button lets you send a reassurance SMS to your emergency contacts with one tap. It’s designed for elderly users or anyone who wants to give their family peace of mind quickly and easily.
How do I set up my emergency contacts?
Go to the I Am OK section in the app and add your contacts manually or choose them from your phone’s contacts. You can add multiple contacts and choose which ones are active.
Is there a limit on how often I can send I Am OK?
Yes. There is a 30-minute cooldown between sends to prevent accidental repeat messages. Standard SMS charges from your phone carrier may apply.
7. Contact Us
Still have questions? We’re here to help.
Head to our Contact page and send us a message — we’ll get back to you within 24–48 hours.