Terms and Conditions
Last Updated: June 27, 2026
By downloading, installing, or using the EchoCare mobile application (“App”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.
1. General Description
EchoCare is a personal health organisation and lifestyle tool designed to assist users in managing daily medication schedules, appointment reminders, health metric tracking, and sending wellness signals to emergency contacts. It is provided for informational and organisational purposes only.
EchoCare is developed and operated by JPN Ltd, a registered company in New Zealand.
2. Medical Disclaimer
Not a Medical Device
EchoCare is not a medical device. It does not provide medical advice, diagnosis, treatment, or professional healthcare services.
Professional Consultation
Always seek the advice of a physician or other qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or stored in this App.
Emergency Situations
EchoCare is not intended for use in medical emergencies. In an emergency, contact 111 (NZ) or your local emergency services immediately.
Medication Accuracy
You are solely responsible for the accuracy of data entered into the App, including medication names, dosages, and schedules. EchoCare functions entirely based on your inputs. Always verify medication details with your pharmacist or prescriber.
3. Account Registration
To use EchoCare, you must create an account using a valid email address or Google Sign-In. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately if you suspect unauthorised access to your account
4. Acceptable Use
You agree to use EchoCare only for lawful personal health management purposes. You must not:
- Use the App to store false or misleading health information
- Attempt to reverse engineer, modify, or tamper with the App
- Use the App in any way that could harm yourself or others
5. AI Scanner Feature
EchoCare includes an AI-powered medication label scanner. When you use this feature:
- A photo of your medication label is sent to OpenAI for text extraction
- The extracted information is returned to EchoCare and pre-fills your medication details
- You must always review and verify the extracted information before saving
- EchoCare does not guarantee the accuracy of AI-extracted data
- Free tier users receive 3 AI scans per month
6. I Am OK Feature
The I Am OK button sends an SMS message to your nominated emergency contacts via your phone’s built-in messaging app. By using this feature:
- Standard SMS charges from your phone carrier may apply
- You are responsible for ensuring your emergency contacts’ phone numbers are accurate
- EchoCare is not responsible for failed SMS delivery due to network issues or incorrect numbers
- A 30-minute cooldown applies between sends to prevent accidental repeat messages
7. Subscriptions and Payments
Free Tier
EchoCare is free to download and use, including core medication management, reminders, health tracking, I Am OK, and 3 AI scans per month.
Premium Subscription
EchoCare Premium offers enhanced features including unlimited AI scans and extended adherence history. Premium is available via auto-renewing subscription managed through the Google Play Store.
Billing
By subscribing, you authorise Google Play to charge your selected payment method on a recurring basis until you cancel.
Free Trials
Any unused portion of a free trial period will be forfeited when you purchase a subscription.
Price Changes
We reserve the right to change subscription fees with reasonable notice.
8. Cancellation Policy
You may cancel your subscription at any time through the Google Play Store Subscription Settings.
Effect of cancellation: You will continue to have access to Premium features until the end of your current billing period.
No partial refunds: We do not provide prorated refunds or credits for any partial-month or partial-year subscription periods.
9. Refund Policy
Google Play 48-Hour Window
Most refund requests for in-app purchases made on Android are handled directly by Google. If it has been less than 48 hours since you were charged, you can request a refund through the Google Play website.
EchoCare Direct Refunds
After the initial 48-hour window, all sales are considered final. EchoCare does not generally offer refunds except in the following specific circumstances:
- Technical Malfunction — if a verified technical bug prevented you from accessing Premium features for more than 72 consecutive hours and our support team was unable to resolve it
- Duplicate Billing — if you were accidentally charged twice for the same period due to a system error
- Legal Requirements — if local law in your jurisdiction mandates a cooling-off period
How to Request a Refund
If you believe you qualify for a refund, please contact us via our [Contact page] with:
- Your Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX)
- The email address linked to your EchoCare account
- A brief description of the issue
10. Data and Privacy
Your use of EchoCare is also governed by our Privacy Policy, available at echocaresolutions.com/privacy-policy. By using the App you agree to the collection and use of your information as described in that policy.
You are responsible for:
- The accuracy of all health data you enter
- Maintaining the security of your device and account credentials
11. Limitation of Liability
To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993), EchoCare and JPN Ltd shall not be liable for any damages arising from:
- Errors or omissions in medication reminders
- Failure of the App to function due to server downtime or device error
- Inaccurate data extracted by the AI scanner feature
- Unauthorised access to data due to poor user security practices
- Failed delivery of I Am OK SMS messages
12. Intellectual Property
All content, design, code, and branding within EchoCare is owned by JPN Ltd. You may not copy, reproduce, or distribute any part of the App without our written permission.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of EchoCare after changes are posted means you accept the updated terms.
14. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.
15. Contact Us
For any questions about these Terms, please visit our Contact page at echocaresolutions.com.
EchoCare — Simple. Caring. Yours.
Built in New Zealand, designed for the world.